Frequently Asked Questions

Have Any Questions?

Common Travel Queries

For most local trips in Darjeeling and Sikkim, you need a valid Voter ID, Aadhaar Card, or Passport. For certain restricted areas in North Sikkim (like Lachen, Lachung, or Nathula Pass), original identity proof and multiple passport-sized photographs are mandatory for permit processing.

You can contact our team directly through the 'Contact Us' page or call us at +91 8389063902. Simply share your travel dates, group size, and preferred destinations, and our travel experts will design a personalized itinerary based on your budget and interests.

Cancellations made 30 days prior to arrival incur a 10% charge. Between 15-29 days, it's 25%. Between 7-14 days, it's 50%. Cancellations made less than 7 days before the trip or 'No Shows' are non-refundable. Please refer to our Terms & Conditions page for full details.

Yes, areas like Tsomgo Lake, Baba Mandir, Nathula Pass, Lachen, and Lachung require Protected Area Permits (PAP). We handle the permit process for our guests; however, you must provide the required documents (ID proof and photos) at least 24-48 hours in advance.

Our standard packages typically include accommodation, breakfast and dinner (MAP plan), dedicated vehicle for transfers and sightseeing, and permit assistance. Lunch, entry fees to monuments, and personal expenses like laundry or tips are generally excluded unless specified.

Yes, we provide dedicated luxury and budget vehicles for point-to-point transfers and full-day sightseeing. Our fleet includes Innova, Xylo, Scorpio, Bolero, and Swift Desire. All our drivers are experienced with hilly terrains.

Standard tour packages do not include travel insurance. We highly recommend that all travelers purchase comprehensive travel insurance that covers medical emergencies, trip cancellations, and loss of baggage.

Even in summer, evenings in the mountains can be chilly. We recommend carrying light woolens for Darjeeling/Gangtok and heavy woolens, gloves, and caps for North Sikkim. Don't forget comfortable walking shoes, sunglasses, sunblock, and any personal medications.

Absolutely! We specialize in organizing group tours for families, friends, and corporate teams. We offer special discounted rates and dedicated coordinators for large groups to ensure a smooth travel experience.

We accept payments through Bank Transfers (NEFT/RTGS), UPI (GPay, PhonePe), and major Credit/Debit cards. A 30-50% advance is required to confirm the booking, with the balance payable upon arrival or before the start of the tour.